PRIVACY

At Fluid Forms, we value our customers and their privacy. While we do ask for personal information to ship our products and provide new product information, we do not share any personal information with any other company and we definitely do not share any credit card information.

SECURITY

At Fluid Forms, we believe all internet transactions should be convenient, reliable and secure. When you use our Secure Checkout, you can be sure that all of your personal information remains secure. We use industry standard encryption and secure transmition technologies to ensure your private information remains private.

If at any time you would rather place an order over the phone, please call our Sales Department at 1-877-604-9269.

GUARANTEE and WARRANTY

Fluid Forms Inc. unconditionally guarantees the satisfaction and performance of its products. We offer a full money back, 30 day trial period. If, during the first 30 days after purchase, our Patella kneeware does not perform to your satisfaction, then simply call us and return them for a full refund (less shipping).

Additionally, Fluid Forms, Inc., warranties all of its products against defects in materials and workmanship. The Patella Bead Kneeware is warrantied for a period of 3 months from the date of purchase, Patella-T orthopedic kneeware for a period of 6 months from the date of purchase.

RETURNS, REPLACEMENTS or REFUNDS

If you have any questions or problems with our Patella Products, please call our Customer Service Department at 1-877-604-9269, 7AM to 4PM Mountain Standard Time. (Outside the USA at 303-381-1470.) Please note—refunds will be made by the original form of payment, and be administered by the seller at the original point of sale.

When shipping merchandise back, please pack it securely. For your protection, insure it for its value. Should the item(s) be lost or damaged in transit, carriers require that you, the shipper, must file the tracer or claim. Address your package, WITH a short note of explanation, to:

Fluid Forms Inc.
Returns Department
4840 Sterling Drive Unit C
Boulder, CO 80301